Integration of Total Quality Management Practices in Enhancing Supply Chain Resilience

Abstract

Purpose

This study examines the integration of Total Quality Management (TQM) practices in enhancing supply chain resilience. By fostering continuous improvement, supplier collaboration, and process optimization, TQM can mitigate risks and improve adaptability in supply chain operations.

Methodology

A systematic literature review was conducted using peer-reviewed journals, conference proceedings, and industry reports. Studies on TQM and supply chain resilience were analyzed to identify key themes, including process efficiency, supplier relationships, and proactive risk management. Empirical evidence from case studies and conceptual models was synthesized to evaluate the effectiveness of TQM in building resilience.

Findings

Findings indicate that TQM-driven approaches, such as Six Sigma and Kaizen, significantly reduce process variability, leading to a 20%–30% improvement in operational efficiency. Supplier quality management fosters long-term partnerships, reducing supply chain disruptions by 15–25 percent. Continuous improvement practices enable firms to enhance adaptability and crisis recovery, improving supply chain responsiveness by 30 percent. However, empirical research quantifying the long-term resilience benefits of TQM remains limited, and standardized resilience metrics for TQM applications are underdeveloped. Overall, TQM presents a viable framework for strengthening supply chain resilience by balancing efficiency with flexibility.

Conclusions

Despite its potential, challenges remain in defining standardized resilience measures and optimizing TQM for dynamic supply chain environments. Future research should focus on developing quantitative resilience metrics, exploring sector-specific applications, and integrating digital technologies to enhance the effectiveness of TQM in resilient supply chain management.