A Multi-Source Diary Study on The Job Resourcefulness, Job Satisfaction, and Task Performance: Will Perceive Organizational Support Moderate

Authors

  • Ume Rubaca COMSATS UNIVERSITY ISLAMABAD
  • Muhammad Majid Khan COMSATS University Islamabad

DOI:

https://doi.org/10.53909/rms.04.01.0142

Keywords:

Job resourcefulness, job satisfaction, task performance, perceived organizational support, , job demands-resources model

Abstract

Purpose:

This multilevel diary study examined the association between day-level job resourcefulness and day-level task performance of employees of tour and travel. Based on the job demands and resources (JD-R) model, we tested the mediating effect of day-level job satisfaction between job resourcefulness and task performance with the moderating effect of perceived organizational support.

Methodology:

We collected data for five consecutive days with the help of structured questionnaires. Employees (n = 180) rated their general perceived organizational support, daily job resourcefulness, and daily job satisfaction, whereas their immediate supervisors (n = 18) rated their daily task performance. It was a two-level study with days nested in individuals (no. of observations=900).

Findings:

Multilevel structural equation modeling (MSEM) results show a positive association between job resourcefulness and supervisor-rated task performance with the partial mediation of job satisfaction at the day level, while the cross-level interaction effect of the perceived organizational support was non-significant. Our hypothesized framework was never tested, which is a unique contribution to job resourcefulness literature and, in this way, for tourism-related entrepreneurs.

Conclusion:

SMEs are highly dependent on their employees for competitiveness and performance but at the same time face resource-constrained problems. We argue that the employees' job resourcefulness might help achieve work-related goals such as task performance through enhanced job satisfaction daily, where organizational support does not provide the necessary job resources.

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Author Biography

Muhammad Majid Khan, COMSATS University Islamabad

Dr. M. Majid Khan is a graduate of the University of Massachusetts, Amherst, and these days he is serving as an Associate Professor at the COMSATS University Islamabad. Previously, he has worked for Colorado State University, Fort-Collins as a Community Director and as an Assistant Residence Director at the University of Massachusetts, Amherst. Additionally, Dr. Majid has worked for USAID and World Bank-funded projects in Pakistan.

Moreover, he has published research work on themes related to Leadership, HRM, Workforce Diversity and Change Management.

 

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Published

2022-06-02

How to Cite

Ume Rubaca, & Muhammad Majid Khan. (2022). A Multi-Source Diary Study on The Job Resourcefulness, Job Satisfaction, and Task Performance: Will Perceive Organizational Support Moderate. Reviews of Management Sciences, 4(1), 108–124. https://doi.org/10.53909/rms.04.01.0142